Rahal Hair Transplant / LivingWell Properties
Patient Services Representative (Administration)
Ottawa, Ontario•Full-time
CA$18.60 - CA$19.60 hourly
CA$18.60 - CA$19.60 hourly
About the Job
Job Description:
A Patient Services Representative is an administrative role, full time hours from Monday to Friday from 8 AM - 4 PM.
Job Purpose:
The Patient Services Representative serves prospective patients by determining requirements and qualifying new patients to help book in consultations through phone calls and emails; answering inquiries; fulfilling requests; maintaining database with data entry for each new patient.
Duties:
- Demonstrate a strong customer focused philosophy in all interactions with patients.
- Determine patient requirements by working with prospective patients and gathering the information needed .
- Answers inquiries by clarifying desired information; researching, locating, and providing information.
- Fulfills requests by clarifying desired information; booking consultations when patients are deemed qualified.
- Maintains database by entering information.
- Receive, communicate and coordinate communication between patients and administrative staff.
- Work with the manager to create strategies to improve patient satisfaction.
- Receive and make phone calls and e‐mails.
- Coordinate documents with patients, answer questions and send reminder e‐mails/calls.
- Other duties as required.
Skills/Qualifications:
- Excellent English communication skills: good spelling, punctuation, grammar as well as spoken English.
- Able to talk to patients in an understanding way.
- Knowledge of medical/hair loss/hair transplant terminology.
- Good organizational and time management skills.
- Able to keep patients’ information confidential.
- Able to use office equipment including computers, and able to learn new software.
- Able to be flexible and adapt to new or changing requirements.
- Proficient using the latest versions of Microsoft Word, Excel; email and web.
- Possesses highly developed analytical, problem solving, critical thinking skills.
- Demonstrates commitment to professional development and learning.
- Completion of a recognized training program from a business or community college or combination of education and experience working in a medical facility.